| Mango Mage™ > F.A.Qs |
| Frequently Asked Questions |
| Copyright © 2004-2013 Mango Mage™. All rights reserved. |
| Q: Some parts of your site are still under construction, when will it be done? A: At this time, we don't have an exact date of completion. Since we had 500+ items listed in our eBay store, it will take some time to transfer all of those items to this website. We are also updating all of our old Whimsical Wishes website pages to the new Mango Mage™ format. Q: What regular items still need to be added to this website? A: There is still a large selection of jewelry, beads and stones that need to be photographed and listed. These sections have many different types of items under each heading -- and we are trying to design pages that give our customers the best options without clicking through a multitude of pages. So don't be surprised if things change from time to time. Q: Are you still selling items on eBay? A: Our eBay store is now officially closed. We may run auctions from time to time, but at the moment we are focusing on our website only. You can however still view our feedback under our eBay ID mango_mage_gifts. Q: Why is your email address only shown as a graphic? A: While researching information about various html tips & tricks, we found out that a large percentage of spam can be prevented if you display email addresses on a graphic within a website. Q: I sent you an email (or used a submission form) and I haven't heard anything back. Why? A: We should respond to all comments, questions, or requests within 24-48 hours. If you haven't received any response in that time, please double-check that our email address has been added to your address book & try contacting us again. We are finding that an increasing amount of e-mails are being affected by spam filters. There is no way for us to know if our email has been delegated to a folder other than your Inbox. Because this is a business email account, some ISPs will treat it differently than a standard email address. Also, if you use multiple e-mail accounts, check to make sure you are looking for a response in the account you originally contacted us with. (This happens quite frequently.) Q: My order is listed as 'on hold'. What does this mean? A: Most of the time we will only put an order into the 'hold' status if an item you ordered has been backordered, or if your payment does not process correctly. In both cases, we will send you an email explaining the details of the delay. If you haven't received an email, please contact us. Q: What is the best way to contact you about a problem or concern? A: Because this is a home-based business, email is our preferred contact method. |
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